Important: These Terms include automatic monthly renewal, warranty disclaimers, indemnity obligations, limits on DispatchBud’s liability, Colorado governing law, and a waiver of jury trial. If you accept for a business, you represent that you can bind that business.
1. Agreement and eligibility
These Terms of Service (“Terms”) govern access to DispatchBud’s websites, software, applications, APIs, support, and related services (collectively, the “Services”). “Customer,” “you,” and “your” mean the business identified in the workspace and its authorized users. “DispatchBud,” “we,” “us,” and “our” mean the DispatchBud contracting entity.
By creating an account, clicking to accept, signing an order, or using the Services, you accept these Terms, the Privacy Policy, and Acceptable Use Policy. You must be at least 18, use the Services for business purposes, and have authority to bind Customer. The Services are not offered for personal, family, or household use.
2. Accounts and authorized users
Customer is responsible for accurate account information, all activity under its workspace, its authorized users, role assignments, and the security of credentials and connected accounts. Accounts are individual and may not be shared. Customer must promptly revoke access when a user no longer needs it and notify us of suspected compromise. We may rely on instructions from the workspace owner and administrators.
3. The Services
Subject to these Terms and payment of fees, DispatchBud grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to use the Services for its internal business operations. Features and limits depend on the selected plan. We may improve, change, add, or discontinue features. We will use commercially reasonable efforts to avoid materially reducing the core paid Services during a current billing period, but no particular feature, integration, or third-party service is guaranteed.
Customer may not sublicense, resell, copy, modify, reverse engineer, scrape, circumvent limits, or use the Services to benchmark or build a competing product, except where an applicable law expressly prohibits that restriction.
4. Trials, fees, renewal, and cancellation
30-day trial and automatic billing
Eligible self-service plans begin with a 30-day free trial. A valid payment method is required. Unless Customer cancels before the date and time shown in workspace billing settings, the selected plan automatically converts to a paid monthly subscription and the saved payment method will be charged the then-disclosed monthly price, plus applicable taxes. The subscription renews automatically each month until canceled.
Authorization and recurring charges
Customer expressly authorizes DispatchBud and its payment providers to verify and store a payment token and to charge all subscription fees, taxes, add-ons, usage charges, and other amounts Customer authorizes. A temporary authorization and reversal may appear during card verification. Customer must maintain a valid payment method and keep billing information current.
Cancellation
The workspace owner may cancel online in Settings → Billing & plan or contact support@dispatchbud.com. Cancellation currently takes effect immediately, stops future subscription charges, and restricts workspace actions. Canceling during the trial prevents the first subscription charge. Except where required by law or expressly stated otherwise, fees already paid are non-refundable and are not prorated.
Changes, taxes, and failed payment
Plan upgrades take effect when confirmed; the new recurring price begins with the next scheduled charge unless shown otherwise. We may change fees on advance notice, effective at a later renewal. Customer is responsible for applicable sales, use, excise, and similar taxes, excluding taxes on our net income. If payment fails or is disputed, we may retry the charge, restrict access, or suspend the workspace. Customer is responsible for reasonable collection costs and chargeback fees to the extent permitted by law.
5. Customer Data
As between the parties, Customer retains its rights in data, content, forms, files, branding, communications, and records submitted to the Services (“Customer Data”). Customer grants DispatchBud and its providers a worldwide, non-exclusive license to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Services; comply with law; and enforce these Terms.
Customer represents that it has all rights, notices, consents, and lawful bases needed for Customer Data and our processing of it. Customer is the controller or business for personal information it places in the Services, and DispatchBud acts as its processor or service provider except where we independently determine purposes described in the Privacy Policy. Customer will respond to requests from its customers and workers and is responsible for its own privacy notices, retention, and regulatory duties.
We may create and use aggregated or de-identified data that cannot reasonably identify Customer or an individual to operate, secure, analyze, and improve the Services. We will not attempt to re-identify it except to test our de-identification processes or as allowed by law.
6. Home service operations and communications
Customer—not DispatchBud—is solely responsible for its estimates, contracts, prices, taxes, appointments, technicians, licenses, permits, insurance, background checks, safety, code compliance, warranties, workmanship, customer disputes, and all services it sells or performs. DispatchBud is a software provider and is not a contractor, employer, insurer, lender, payroll provider, accountant, attorney, dispatcher, or party to Customer’s transactions with its customers.
Customer is the sender of calls, email, SMS, review requests, and marketing initiated from its workspace. Customer must obtain required consent, maintain evidence of consent, honor opt-outs, comply with quiet hours and suppression rules, and ensure all content and campaigns comply with the TCPA, CAN-SPAM Act, state laws, carrier rules, and provider terms. DispatchBud tools and templates are operational aids and are not legal advice or a determination of compliance.
Customer-facing text messages delivered through the shared DispatchBud messaging program are also governed by the SMS Terms and Conditions. Participating businesses must not alter or bypass DispatchBud consent, identification, HELP, or opt-out safeguards.
7. Payments, payroll, and financial features
Payment processing, recurring billing, payroll, accounting, financing, insurance, and related features are provided in whole or part by independent third parties and may require separate approval and terms. We do not guarantee that a transaction will be authorized, funded, reversed, reconciled, or free from dispute. Customer is responsible for transaction authorization, refunds, disputes, taxes, processor rules, and its agreements with end customers.
DispatchBud is not a bank, money transmitter, payment processor, payroll provider, lender, insurer, tax adviser, or fiduciary. Information in the Services is not financial, tax, employment, or legal advice. Customer must independently verify calculations, payment status, bank instructions, payroll information, filings, deadlines, and reports before relying on them.
8. Third-party services
The Services may interoperate with third-party products such as mapping, calendars, accounting, payroll, storage, messaging, reviews, advertising, and payment systems. Customer authorizes us to exchange Customer Data with a connected service as needed to provide the integration. Third-party services are governed by their own terms and privacy practices. We are not responsible for their acts, omissions, availability, changes, data handling, or charges, and an integration may stop working if a provider changes or withdraws access.
9. Confidentiality and security
Each party receiving nonpublic information identified as confidential or reasonably understood to be confidential will use reasonable care to protect it and use it only to perform under these Terms. This does not cover information independently developed, lawfully received without restriction, or publicly available without breach. A recipient may disclose information when legally required after giving notice where permitted.
DispatchBud uses safeguards designed to protect the Services, but no system is completely secure. Customer is responsible for its devices, networks, credentials, backups or exports appropriate to its needs, access configuration, and connected services. Customer must not send full card numbers, security codes, passwords, or private keys through notes, files, or support email.
10. Intellectual property and feedback
DispatchBud and its licensors own the Services, software, designs, documentation, trademarks, and related intellectual property, excluding Customer Data. No rights are granted except those expressly stated. If Customer provides ideas or feedback, Customer grants us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.
11. Suspension and termination
We may suspend or limit access immediately for nonpayment, security risk, unlawful conduct, material breach, provider requirement, or harm to the Services or others. We may terminate these Terms if Customer materially breaches and does not cure a curable breach within 10 days after notice, or immediately if the breach cannot reasonably be cured. Customer may terminate by canceling its subscription.
Upon termination, Customer’s right to use the Services ends. Customer should export needed data before cancellation. We may delete Customer Data after a reasonable post-termination period, subject to legal retention, backups, disputes, and our Privacy Policy. Sections that by nature should survive—including payment obligations, ownership, disclaimers, indemnity, liability limits, and dispute terms—will survive.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, CONTENT, TEMPLATES, CALCULATIONS, AUTOMATIONS, INTEGRATIONS, AND SUPPORT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DISPATCHBUD DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, DATA PRESERVATION, RESULTS, REVENUE, LEGAL COMPLIANCE, OR THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS.
13. Indemnification
Customer will defend, indemnify, and hold harmless DispatchBud, its affiliates, providers, and their personnel from third-party claims, investigations, damages, judgments, penalties, losses, and reasonable legal fees arising from or relating to: (a) Customer Data; (b) Customer’s products, field services, estimates, contracts, marketing, communications, payments, employment practices, or relationship with its customers or workers; (c) Customer’s violation of law, third-party rights, these Terms, or provider rules; or (d) Customer’s fraud, willful misconduct, or unauthorized use. We will provide reasonable notice and cooperation. Customer may not settle a claim in a way that admits fault by or imposes obligations on an indemnified party without written consent.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCHBUD AND ITS AFFILIATES, PROVIDERS, AND PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR CLAIMS ARISING FROM CUSTOMER’S SERVICES, COMMUNICATIONS, PAYMENTS, OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF DISPATCHBUD AND ITS AFFILIATES, PROVIDERS, AND PERSONNEL ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID TO DISPATCHBUD FOR THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100.
These limits apply regardless of the theory of liability and allocate risk between the parties. They do not apply to liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply.
15. Disputes, governing law, and jury waiver
Before filing a claim, each party will give written notice describing the dispute and allow 30 days for good-faith informal resolution. These Terms are governed by Colorado law, without regard to conflict-of-law rules. The state and federal courts located in Denver, Colorado will have exclusive jurisdiction, and each party consents to their personal jurisdiction and venue.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.
16. General terms
Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. Customer may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, financing, or sale of assets. The parties are independent contractors. These Terms do not create a partnership, franchise, fiduciary, agency, or employment relationship.
Notices may be delivered electronically to the account email or through the Services and are effective when sent or posted. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains effective. Failure to enforce is not a waiver. These Terms and incorporated policies are the entire agreement about the Services and supersede prior discussions, unless a signed order or data processing addendum expressly controls.
We may update these Terms by posting a revised version. Material changes will take effect after reasonable advance notice unless needed sooner for law, security, or abuse prevention. Continued use after the effective date constitutes acceptance; if Customer objects, its remedy is to cancel before that date.
17. Contact
Questions and legal notices may be sent to support@dispatchbud.com.